My butter arrived melted. Is this normal? 

Yes, we only use natural ingredients, so shea butter melts it left in the heat for a long period of time. This can occur during the summer months. If your butter arrives melted please allow it to sit room temperature for a little to re solidify. Once melted and re solidified, the product may seem less full, but this is due to the texture change. We can guarantee all products are full to the top when shipped and the benefits do not change based on texture change. We do however formulate the butter based products slightly differently as summer approaches to a less whipped consistency so that it holds its form better.