Processing times are 3-5 BUSINESS days
Shipping is 3-5 BUSINESS days once picked up by the carrier. (Due to Covid this time may be delayed and is our do our control)
We do not accept returns or process refunds. Sorry for any inconvenience.
All sales are final unless an error occurred on the behalf of Cypress Soleil Naturals.
If an item arrives damaged, please let us know within 3 days and we will ship a replacement item to you. Providing us with photos of a damaged item/package helps to improve any shipping issues and is greatly appreciated.
Due to the nature of Cypress Soleil Naturals products, we are unable to accept returned products. This is for the safety of our customers. If there is ever an issue with your order or you are not satisfied, we will happily work with you to find a solution.
We are not responsible for returned packages due to incorrect address input. If your package is returned to us due to an incorrect address or error on your part, there will be a re-ship fee. If the package states returned due to lack of access to the customers mailbox and we do not receive it back to our P.O. Box, we are unable to reissue a package or refund.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service. Cypress Soleil Naturals does not issue refunds for packages that state being delivered.
Cypress Soleil Naturals is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order or late packaging once item has been shipped. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If you pregnant or breastfeeding, please consult your physician before using products! Always patch test!
If you have any issues, questions or concerns about your order, please email us at email@example.com